Gulf Gateay
Roles & Responsibilities
Strategic Leadership:
- Develop and implement retail strategies to achieve business objectives and sales targets.
- Identify opportunities for growth and expansion within the retail sector.
- Collaborate with senior management to align retail operations with the company’s overall vision and goals.
Store Operations:
- Oversee the operations of multiple retail stores, ensuring consistency and compliance with company policies.
- Monitor inventory levels and manage stock replenishment across all locations.
- Implement and enforce operational procedures to enhance efficiency and customer experience.
Staff Management and Development:
- Lead, mentor, and support area sales managers / in-charge and store managers and their teams to achieve performance goals.
- Conduct regular performance evaluations and provide constructive feedback and coaching.
- Develop and execute training programs to enhance the skills and knowledge of retail staff.
Sales and Customer Service:
- Drive sales initiatives and promotional activities to maximize revenue.
- Monitor sales performance and analyze data to identify trends and areas for improvement.
- Ensure a high standard of customer service is maintained across all stores.
Finance Management
- Prepare and manage budgets for retail operations, ensuring cost control and profitability.
- Analyze financial reports to monitor performance and implement corrective actions as needed.
- Ensure compliance with financial policies and procedures.
Visual Merchandising:
- Oversee the implementation of visual merchandising strategies to enhance product presentation and store appealing.
- Ensure that all stores adhere to brand guidelines and standards.
Market Analysis:
- Conduct market research and competitor analysis to stay informed of industry trends and developments.
- Use market insights to inform strategic decisions and retail initiatives.
Customer Relationship Management:
- Foster strong relationships with key customers and address any escalated issues or concerns
- Implement customer loyalty programs and initiatives to enhance customer retention.
Health & Safety
- Ensure Company Health & Safety standards are adhered to all times.
Key Performance Indicators (KPIs):
Financial:
- Net Sales
- Net Operating Profit
Business Effectiveness / Productivity
- Shrinkage
- Compliance
Leadership/ Managerial Behavior
- Employee Turnover
Customer
- Hi Pro Sales and Loyalty growth
Desired Candidate Profile
- Bachelor’s degree in Business Administration, or a related field.
- Minimum of 10 years of experience in retail management, with at least 5 years in a senior management role within the cosmetic or beauty industry.
- Proven track record of achieving sales targets and driving business growth.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in retail management software.
- Strong analytical and problem-solving skills.
- Ability to travel as needed to various store locations.
Key Competencies:
- Strategic Thinking
- Leadership and People Management
- Customer Focus
- Financial Acumen
- Developing Potential
- Market Awareness
- Communication and Interpersonal Skills
- Problem Solving
- Adaptability and Flexibility
- Team Working
To apply for this job please visit gulfgatewaygroup.co.